A Non-Web 
Shop-Odyssey
A Non-Web Shop-Odyssey
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Jan 12, 1998 5:18:51 PM
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Dear Visa Investigation Team;
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RE: Visa %3 Surcharging Fees.
In our last telephone discussion, you stated that
I had no concrete evidence to link this ATIC company with
credit charge fraud.
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THE ORGINAL INVOICE STATEMENT:
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1] 1 IDE Cable +3% visasurcharge=$06.18<-wrong type
2] 1 null cable +3% visa surcharge=$10.30<-not tried yet
3] 1 2.1 athd $230+3% visa surcharge=$236.90<-broken drive
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sub+3% visa surcharge=$253.38
+3% visa surcharge gst=$017.74
+3% visa surcharge pst=$017.74
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+3% visa surcharge total=$288.86
The credit statement 'I had to argue to get this paper'
Refunded Item #3 +3%=-$262.20
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Tayable difference+3% visa surcharge=$026.66
nb:
Item 3] 1 2.1 athd $230+3% visa surcharge=$236.90
This broken hard drive caused me 15 hours of undue
installation aggravations as well..who cares heh!
This surcharge may be illegal, but is not really
enforced by visa corp, because it generates more merchant
business for the visa corporation.
In our last conversation, u shrugged me off by telling
me to contact the bank of nova scotia visa account, and that I
had no substantial proof, well this doesn't all add-up, as well
as the item (3] 1 2.1 athd $230+3% visa surcharge=$236.90 I have to
pay additional taxes for this piece of garbage!
This letter will be posted to my internet sites in the wwweb
banking portion, fvirtual.html.
as well as forwarded to the legal authorities that will do
something about this type of illegal activity.
I'd say that your customer support system is about as
effective as your 30 year old des ecryption for pin numbers,
almost anybody can figure out a pin number for visa and american
express, that's a reason for my lack of use of this card.
It seems like the merchants are not happy with your annual %50
rates compared to mastercard, they just want more with the
visa %3 surcharging fees.
thanx
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previous fax
jan 04, 1997 5:18:51 pm
RE: visa %3 surcharging fees.
I recently purchased 3 items at a computer store
called....
atic computers
aka: a&t int'l computers
# 45 e. broadway
vancouver, bc
v5t 1v4
ph: 604-875-8859
fx: 604-875-8611
...whereas they flat-out charged me 3% for the use of my visa card.
they also sold me a 'new' disfunctional computer hard drive,
which was not factory sealed.
I had to return the broken/used hard drive only after
much aggravation and store turmoil. atic computers did not
exchange the hard drive for a working unit, and gave a line of
'pooh' about my computer not being able to handle the hard drive,
without even knowing what kind of system I have...'that was very
psychic of them' I thought.
When I returned the hard drive for an exchange, they
insisted on ' closing the account ' to reclaim the %15-%20
re-stocking fee, but all they could get was the non-refundable
%3 visa usage fee.
I thought that I was lucky to get away without their
re-stocking fee, that I forgot about the %3 $urcharge they
ripped me off for.
I was explicitly told at time of purchase, that the %3
surcharge was for the visa usage. the fact that they sold me a
piece of second hand garbage for the price of new is another
issue. they might say that the %3 add-on is because of the fall
in canadian dollar value, since these orientals seem to think
they are above canadian standards, and commitments.
This store has a bad reputation for selling used as new
equipment,...that they acquire from people who upgrade their
products. the %3 visa surcharge is quite new to me, and
otherwise unheard of generally.
After calling customer support, I was told to contact
you, with a description of the %3 visa surcharge event, and i
hope this covers what you may require for now.
None of their 'atic' transactions are logged on to a computer,
so it is difficult to isolate the proper transaction process.
these people can basicaly make a living on selling defective
items and charging for the visa %3 fee, as well as their
re-stocking fee. many people have complained about this too
as posted on the internet/usenet van.forsale group. I have a
few copies of these threads if you require them.
if u need a copy of the hand written transaction, I
will fax it to you, but the visa %3 $ is auto integrated in the
invoice, as well as the refund 'credit' pink slip calculation,
that I had to argue to get.
I would prefer e-mail if you need to contact me or phone
604-255-8787 ..leave voice message.
thanx
Robert Lacasse/Triad Productions
514 Alexander street.,
Vancouver, bc, v6a 1c7,
Canada
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As for ATIC Computers,
this is all I can Surmise!
Yeah...U can say I told U so..but I didn't figure ATIC to
be that bad and all that.
So I went and got a 'New' Quantum FB ST, tried it as slave
and master, worked once for 2 minutes, so I tried to get a refund
after 12 hours of messing around...'No can do didi mau, you pay
re-stocking fee %15' like I tried to figure out how a dead hdrive and
my wasted time was worth $45 to them. They do like lots'a places and
just rebag and re-seal the items brought in for upgrades. Upgrades?
Yes that must have been what I bought...how can they sell returned
upgrades as new?
Well then I asked for a working unit 'Managaer not in..come
back later'....where is the manager? All the hardrives come in one
big box, without the styrofoam spacers like all those RMA trips and
costs..yes that have static bags.
They don't carry mastercard accounts, hhmm i wonder why...
maybe I'll cancel my Visa purchase and launch a free investigation.
Caveat Emptor..that's nothing, [Baby it's Time to Kill Again]
I only speak french and english..I mean Canadian and a few
others, but when Atic saw this occidental quy, I saw the piece of
garbage of a HDrive coming....used as hell, 'from a previous upgrader
I suppose' and it took me 3 days to get a refund, only to be ripped-off
by the %3 Visa surcharge and taking insults to my Technical
comprehension in Public, then I evaded the %15 re-stocking fee
surcharge.
The owner gave me a load of shit saying that my 1 year old
M/Board was too old w/o even knowing anything about it..etc..etc..
What a load of shit to go through because these guys think they
own Canada, Hell they get $20,000.00 each for coming to Canada,
counting all 13 or so members, that's $260,000.00, that used to be alot
of money in the 1950's..but still, it's more than what Canadians got.
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